If the only time you hear from your IT provider is during contract renewal, you're not getting the proactive support you need—especially here in Central Indiana, where small businesses and clinics are the lifeblood of our community and can’t afford preventable tech failures.
Technology isn’t a “set it and forget it” part of your business. It evolves constantly—just like the threats targeting businesses in Carmel, Zionsville, Fishers, and downtown Indy. That’s why quarterly IT check-ins aren’t a nice-to-have. They’re essential.
But here’s the thing: Most business owners don’t know what to ask.
Here’s your cheat sheet—no jargon, no fluff. These are the exact questions PropellerHeads believes every Indiana business should be asking their IT provider, every single quarter.
1. Are There Any Vulnerabilities We Need to Address Right Now?
- Is our antivirus current?
- Any unpatched systems?
- Any near misses we should know about?
📍 Businesses in the Carmel area are increasingly targeted by phishing and ransomware campaigns. This isn’t paranoia—it’s preparation.
2. What’s the Status of Our Backups? And Have You Tested Them Lately?
- When was our last full restore test?
- Are we using cloud, off-site, or hybrid backups?
- Are we backing up the right data securely?
Local power outages or hardware failures during storm season could spell disaster without a reliable backup.
3. Are All Employees Following Security Best Practices?
- Any unusual logins or suspicious user activity?
- Do we need updated phishing training?
- Is multifactor authentication enforced?
In Central Indiana, where many businesses now support hybrid work, remote access risks are high if protocols aren’t enforced.
4. How Has Our Network Performance Been?
- Are there recurring slowness issues?
- Is our hardware holding up?
- Can we optimize anything for faster workflows?
Every minute of lag time in a busy practice or small team environment costs productivity—and reputation.
5. Are We Still Compliant With [HIPAA, PCI-DSS, etc.]?
- Are we meeting all industry standards?
- Have regulations changed recently?
- Are our policies and software up to date?
This is mission-critical for Carmel-based healthcare clinics and financial services, where fines for noncompliance can be brutal.
6. What Should We Be Budgeting for Next Quarter?
- Any software renewals or licenses expiring?
- Equipment nearing the end of life?
- Upcoming tech projects to plan for?
Budget planning without IT foresight is a fast track to surprise expenses—especially when tech breaks mid-cycle.
7. What Trends Are We Behind On That Could Be Leaving Us Exposed?
- Are there tools or best practices we should adopt?
- Are we lagging in security protocols?
- What are other Indiana businesses our size doing that we’re not?
A good IT provider will help you stay ahead of the curve, not chase it.
If You Aren’t Having These Conversations—Red Flag. 🚩
If your current IT partner isn’t offering to meet quarterly, or struggles to answer these questions, they may be leaving your Carmel or Indianapolis business exposed.
PropellerHeads offers free local security assessments to help small businesses and healthcare practices across Indiana identify gaps and plan smarter—before small issues become big ones.
👉 Click here to book your FREE assessment today.
📍 Proudly serving Carmel, Fishers, Zionsville, and the greater Indy small business community.
